You can reach us via the Intercom widget, via email at, or via Twitter @nickelledapp.”. Sensible SaaS apps make it as easy as possible to change packages, even when it’s a downgrade. Here’s a fact: 91% of respondents would use a knowledge base if it were tailored to their needs. For example, if you're writing a blog post and reference your relevant feature of your software tool, consider linking to a knowledge base article explaining this feature versus the product page. Input for topics will come from your customers. Think about it – a reduction in MRR is far preferable to a total loss of MRR, which would be the case for cancellation. Knowledge Base from PressApps is the best selling knowledge base plugin over at Code Canyon and offers a slightly more affordable entry to premium knowledge base features. Knowledge basesare online databases that store information about a specific company, their products or services, or related industry topics. Instead of spending up to one-fifth of the average week searching for information, as reported in a McKinsey survey, employees can apply the extra time gained to drive more value for the organization. Make the content easy to skim. You can include important facts about each department, directions for product or service usage, FAQs, and original content that can provide in-depth solutions. Use action words (such as “How to,” “Using,” and “Setting up”) or simply the name (such as “Vacation Policies” or “Logos”). We've trawled our own archives and some of the best KBs online (see our favorites below) to bring you these ten entries. Typically, contributors who are well versed in the relevant subjects add to and expand the knowledge base. Show, don’t tell, whenever possible. For example, knowledge base articles that includes articles on “email response times”, “emails sent per user” and “emails pending” could be placed under Reporting > Email Reporting. The team responsible for managing the Knowledge Base regularly adds keywords to Knowledge Base articles to help automate this work. Click ‘Package’ to select a new package and save to confirm. Learn more about our industry-leading knowledge management solutions. Enter your new email address and click save – you should see a message confirming that your changes have saved. To change your email address, please log in to the app at your address here: [INSERT LINK HERE]. As most of us have a gazillion email addresses, this happens more often than you might think. Then create a knowledge base article template to guide the structure. Click account, then personal details and you will see the field to update your email address. These guys have made a clean, searchable knowledge base that's a joy to use. Ensure your digital workplace is accessible, engaging, and on-brand. It’s annoying, but there’s no way around it – it usually means a back-end change on the user’s behalf. Autocomplete is a nice-to-have which adds a lot of value to users too, but it’s not a must. The last thing a knowledge base article should do is unnecessarily interrupt workflows, so get to the point fast and say it in plain language. So, ensure that users can do this from within your app if possible! Knowledge Base from PressApps sets you up with a similarly helpful set of features like: Write articles based on the pain points and commonly asked questions of your key audience. The content in an IT help desk is a perfect example of knowledge base articles that help users help themselves. That way, every article will look and read the same way. Dropbox's Knowledge Base/Community Center: Start with the most important information (usually the problem or topic), Provide the definition or actionable steps in chronological order, Put the simplest steps first If there’s no chronological order, Use cases and/or features and functionality. Bad SaaS business! 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